Scheduling

Transportation Lincoln County (TLC) is a fully coordinated, public transportation system that operates as a branch of Lincoln County Government.  TLC provides transportation for human service agencies, the elderly, the disabled, and the general public of Lincoln County.

TLC offers wheelchair accessible curb-to-curb demand response transportation service between 6:00 a.m. and 5:00 p.m. Monday through Friday, except county holidays.  

With the exception of the DASH, requests for services must be made at least 3 days prior to the scheduled trip for in county trips, and 5 days prior for out of county trips.  

Medicaid Transportation-Department of Social Services

• For Authorization and approval for services-contact your DSS case worker at (704)732-0738.
• To Schedule Transportation-contact the DSS Medicaid Transportation Coordinator at (704)732-3471.

Elderly or Disabled Transportation-Senior Services Department

• For Authorization, approval for services, and to schedule transportation contact the Senior Services Transportation Coordinator at (704)736-8492.

Employment and Transportation Assistance Program – Department of Social Services

• For Authorization, approval for services, and to schedule transportation contact the FNS E&T Coordinator at (704)666-6903.

Veteran’s Transportation-Lincoln County Veteran Services

• For Authorization, approval for services, and to schedule transportation contact Veteran Services at (704)736-8506.

Public and Other Transportation Services-Transportation Lincoln County

• To schedule transportation service requests, contact TLC Dispatch at (704)479-0020.

Cancellations made less than 2 hours in advance of pick up time may count as a NO SHOW. Three NO SHOWS within a 90 day period will result in the suspension of transportation services in accordance with the TLC and coordinating agencies’ policies. Driver will wait no longer than 5 minutes past pick up time for passengers to board. Driver will not wait longer for passengers who are not ready at pick-up time. All riders, including those riding on the DASH, are included and may receive a No Show. Driver will notify the Dispatcher and the rider will be called. The Dispatcher will then declare the passenger a No Show or authorize the Driver to wait. Extra time and assistance may be provided to persons with disabilities on a case-by-case basis and must be approved by the Director in advance of a scheduled trip. A link to our full No Show Policy is available here.

COMMON QUESTIONS:

Are you a taxi service?  No.  Services are provided by appointment only.  

Is Transportation Free? Usually. Most people may qualify for transportation through an agency at no cost. The DASH is free for the general public.

How can I get transportation assistance?  Call the transportation office at (704)479-0020 ext 3 and tell us what you need.  The transportation staff will explain available services and offer ways we may be able to help.  

Do You Transport Outside the County? Yes, primarily for medical appointments and the individual needing transportation must be a Lincoln County resident.  

SERVICE AREA/SCHEDULE OF SERVICE

In order for TLC to provide a cost effective and efficient transportation program for the residents of Lincoln County, Agency is required to schedule appointments using the following time frames:

Cabarrus County, including Concord - Tuesday and Thursday between 09:00 a.m. and 02:00 p.m.

Catawba County, including Hickory – Monday through Friday between 09:00 a.m. and 03:00 p.m.  

Cleveland County, including Shelby – Monday through Friday between 09:00 a.m. and 03:00 p.m.

Gaston County, including Gastonia – Monday through Friday between 09:00 a.m. and 03:00 p.m.  

Iredell County including Mooresville and Statesville – Tuesday and Thursday between 09:00 a.m. and 02:00 p.m.

Mecklenburg County:

     Charlotte, Matthews and Pineville - Monday, Wednesday, and Friday between 09:00 a.m. and 02:00 p.m.

     Huntersville, Cornelius and Davidson - Tuesday and Thursday between 10:00 a.m. and 01:00 p.m.

Salisbury and Asheville Veterans Affairs (VA) facilities – Salisbury Facility on Tuesday and Asheville Facility on Thursday, both between 09:00 a.m. and 02:00 p.m.

Winston Salem, Raleigh, Durham, Chapel Hill – Tuesday and Thursday between 09:00 a.m. and 01:00 p.m.